I've managed enterprise IT applications shift support to India. I have to say when its done right, it can work well sometimes.
But my experience has taught me this. The vast majority of time its a fragile egg shell waiting to crack. When it fails, it fails miraculously. An IT support team on this scale is one of those things you should keep close to your product or customer.
Occasions like this I guarantee a bunch of execs somewhere in BA will pay ANYTHING to have some of their loyal IT staff back to take control of the situation.
But my experience has taught me this. The vast majority of time its a fragile egg shell waiting to crack. When it fails, it fails miraculously. An IT support team on this scale is one of those things you should keep close to your product or customer.
Occasions like this I guarantee a bunch of execs somewhere in BA will pay ANYTHING to have some of their loyal IT staff back to take control of the situation.