To be fair the crazy Amazon responses are at least partially due to Amazon[1] but I do think it's still kind of nuts to respond. I always picture my Grandma as the person answering because she seems to think every email has been sent with as much thought and care as a hand written letter.

Interesting r/mildlyinfuriating thread[2] about it.

[1] https://webapps.stackexchange.com/questions/66739/amazon-que...

[2] https://www.reddit.com/r/mildlyinfuriating/comments/4200oz/w...