As someone who uses Google Cloud, Azure, and used to work for Amazon, I am happy using GCP but find Azure to be lacking in a lot of ways.
Also Google support is usually absent but when I actually get to talk to a human, they're great. Microsoft support is usually present but often seems explicitly designed to waste my time.
Since you use to work for Amazon, I would suspect that your bar for acceptable support would be a lot higher. Even on the business support plan, opening up a ticket and starting a live chat is close to immediate with AWS. I’ve used them as the “easy button” plenty of times when I probably could have figured out the issue myself but didn’t want to waste time. They are batting close to 100.
The one exception was a weird ECS error I kept getting that they couldn’t figure out. I realized later on that I hosed the permissions trying to do something cross account.
I’m sure they would have eventually figured that out.
You don’t have to be a “9 figure customer” to get great live support from AWS. It’s 10% of your bill (declining over certain thresholds) with a minimum of $100/month.
Between Drive and Photos. Also it's only one way now, up, you can no longer sync photos between computers. It was major news for Photos users when it happened. I'll provide a link for more info. There was a large amount of functionality lost when this happened. Iirc it also dropped the ability to save Photos in native resolutions higher than the compressed Google format but I'm not 100% on that since I sync my family photos using Plex to my own server.
Google Fi, the Nexus and Pixel lines, Google Play Music, Google Home, Protobuf, Guava, ReCaptcha, TensorFlow, Google Assistant, Android Auto, Chromecast, Google Tag Manager, Google Chrome, Google Flights, Google Translate, Google Domains.
All of these products have existed for 5+ years.
What recent thing has Google brought to the table that actually stuck?