I think it does matter how the 500 people are set up:
- Information flows become adversarial. I don't want to tell my customer they're wasting money on the heating element, because what they waste ends up in my pocket.
- Incentives are different. Customer wants the best heating element for their use case, but I want the one that I can sell to as many customers as possible, so I'll nudge them towards this one that seems to fit that description.
- Marketing arm sees an opening and wants to innovate. Sadly they don't speak the same language as the techs, metaphorically and literally.
You could say this is the same problem that the whole world has. Why aren't we all a global village, able to make decisions like saving the planet? Incentives are cut up and fall different ways because we don't see each other as one, and can't communicate that well.
- Information flows become adversarial. I don't want to tell my customer they're wasting money on the heating element, because what they waste ends up in my pocket.
- Incentives are different. Customer wants the best heating element for their use case, but I want the one that I can sell to as many customers as possible, so I'll nudge them towards this one that seems to fit that description.
- Marketing arm sees an opening and wants to innovate. Sadly they don't speak the same language as the techs, metaphorically and literally.
You could say this is the same problem that the whole world has. Why aren't we all a global village, able to make decisions like saving the planet? Incentives are cut up and fall different ways because we don't see each other as one, and can't communicate that well.