This year was a nightmare for me. The UI wouldn't save state, going through the same steps would lead me to different results ("Your state was e-filed!","Your state isn't accepting e-file."), and there was an alleged error but it would never tell or show me what the error was. Customer service was just as confused as I was and the "Get virtual assistance" button eventually disappeared for me. I ended up giving up and going to a local CPA to get it done for me. I don't think I'll be using HR Block next year after being a customer for over 5 years.
Yes, the "pick up where you left off" was a lot more fragile than in years past. And they sent me tons of emails begging me to finish filing after I already filed everything.
