But we're talking about an entire country in which most people don't speak English at all. If I have to tell my 55 year old aunt to go to www.hotmail.com then I'd have to spend half an hour describing what English letters to type.
I can imagine it's something like explaining how to change some obscure setting through a GUI interface over the phone, but significantly worse.
On one hand you have: "OK, do you see a button in the lower left? Click that. Now press "Options", then "Configure". What? You don't see those? Which button did you click? ..."
On the other hand you have: "OK, do you see the button that looks like a squiggly line? It's in the top-leftish corner, between the button that has a circle with a small line through it and a button that looks like a comb. Press that one three times..."
